Privacy Policy
Pixnugget (“we”, “our”, “us”) respects your privacy.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and what choices you may have when you use our website, contact us, subscribe to updates, place an order, or visit linked product platforms.
By using this website, you agree to the collection and use of information as described in this Privacy Policy.
1. Who We Are
Pixnugget is a creative project focused on poster art, graphic prints, digital downloads, and visual artwork for modern spaces.
Our website address is:
https://www.pixnugget.com
You can contact us at:
[email protected]
2. Information We May Collect
We may collect different types of information depending on how you use the website.
This may include:
- Contact information, such as your name and email address.
- Order information, such as product selection, size, frame option, shipping address, billing details, and order notes.
- Payment-related information processed by third-party checkout or payment providers.
- Communication information, such as messages sent through contact forms or support emails.
- Newsletter information, such as your email address and subscription preferences.
- Technical information, such as IP address, browser type, device type, operating system, pages visited, referral source, approximate location, and website usage data.
- Cookie and analytics information collected through tools such as Google Analytics and, in the future, similar analytics or advertising tools.
We do not intentionally collect sensitive personal information such as government ID numbers, health information, religious beliefs, political opinions, or precise geolocation.
3. How We Collect Information
We may collect information when you:
- Visit the website.
- Submit a contact form.
- Subscribe to a newsletter or email list.
- Place an order through our website or checkout system.
- Interact with a product page.
- Contact us by email.
- Click links to external marketplaces or platforms.
- Accept or interact with cookies, analytics tools, or tracking technologies.
Some information is provided directly by you. Other information may be collected automatically through cookies, analytics tools, server logs, or third-party services.
4. How We Use Your Information
We may use your information to:
- Operate and improve the website.
- Respond to messages, questions, and support requests.
- Process and manage orders.
- Send order confirmations, updates, and support messages.
- Send newsletter or marketing emails when you subscribe.
- Prepare order details for print and fulfillment partners.
- Arrange shipping and delivery.
- Review damaged, defective, incorrect, or lost order claims.
- Improve product pages, website structure, and user experience.
- Understand website traffic, page performance, and visitor behavior.
- Prevent fraud, abuse, security issues, or misuse of the website.
- Comply with legal, tax, accounting, or regulatory obligations.
5. Orders, Checkout, and Fulfillment
If you place an order, your order information may be processed by third-party checkout providers, payment processors, e-commerce tools, print partners, fulfillment partners, and shipping carriers.
Depending on the checkout setup, Pixnugget may also receive or store parts of your order information, such as your name, email address, shipping address, order items, selected size, frame option, order status, and support history.
We use this information to complete the order, coordinate production and shipping, provide customer support, and handle replacements when necessary.
6. Payment Information
Payments may be processed by third-party payment providers or marketplace platforms.
We do not intentionally store full payment card numbers on our own systems. Payment details are handled by the relevant payment provider, checkout provider, or marketplace according to their own security and privacy practices.
We may receive limited payment-related information, such as payment status, transaction ID, order total, billing country, or confirmation details.
7. Print and Fulfillment Partners
To produce and ship physical products, we may share necessary order information with third-party print and fulfillment partners.
This information may include your name, shipping address, selected artwork, product size, frame option, quantity, and other details needed to produce and deliver the order.
These partners use the information to print, package, fulfill, and ship your order.
8. Shipping Carriers
Shipping carriers may receive the information needed to deliver your order, such as your name, shipping address, phone number if required, tracking information, and delivery instructions.
Shipping carriers may use this information according to their own delivery and privacy practices.
9. Digital Products and External Marketplaces
Digital downloads are sold through external marketplace platforms or digital product channels.
When you purchase a digital product through an external platform, your purchase, payment, download access, license, refund request, and account information are handled by that platform.
Pixnugget may receive limited information from marketplace platforms, such as order notifications, sales records, customer email, product purchased, or license type, depending on the platform’s settings and reporting tools.
Please review the privacy policy of the platform where you complete the purchase.
10. Contact Forms and Support Emails
When you contact us through a form or by email, we collect the information you provide, such as your name, email address, message content, order details, photos, attachments, and any other information included in your request.
We use this information to respond to you, provide support, review order issues, and keep a record of communication when necessary.
11. Newsletter and Email Marketing
If you subscribe to our newsletter or email updates, we may collect your email address, subscription date, subscription source, and email engagement information such as opens or clicks, depending on the email service used.
We may use this information to send project updates, artwork news, product releases, marketplace updates, or related creative content.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at [email protected].
12. Analytics
We use Google Analytics to understand how visitors use the website.
Google Analytics may collect information such as pages visited, time spent on pages, browser type, device type, approximate location, referral source, and interactions with the website. Google Analytics may use cookies or similar technologies to collect this information.
We use analytics data to improve the website, understand traffic sources, review page performance, and make the browsing experience clearer.
You can learn more about how Google uses information from sites and apps that use its services by visiting Google’s privacy and analytics information pages.
13. Advertising and Tracking Tools
In the future, we may use additional analytics or advertising tools, such as Meta Pixel, Pinterest tag, or similar services.
These tools may help us understand website activity, measure advertising performance, create audiences, or show more relevant content on external platforms.
Where required, we will ask for cookie or tracking consent before using non-essential tracking technologies.
14. Cookies
Cookies are small files placed on your device to help websites function, remember preferences, measure performance, and understand website activity.
We may use:
- Essential cookies needed for website operation, security, forms, checkout, or basic functionality.
- Analytics cookies used to understand website traffic and performance.
- Marketing cookies used to measure campaigns or show relevant content on third-party platforms.
- Preference cookies used to remember settings or choices.
You can control cookies through your browser settings. You may also see a cookie banner or consent tool, depending on your location and the tools active on the website.
Disabling some cookies may affect website functionality.
15. Legal Bases for Processing
Depending on your location, we may rely on different legal bases to process personal information, including:
- Contract: to process and fulfill orders or provide requested services.
- Consent: for newsletter subscriptions, optional cookies, or certain marketing activities.
- Legitimate interests: to operate the website, respond to messages, improve services, prevent fraud, and understand website performance.
- Legal obligation: to comply with tax, accounting, consumer protection, or regulatory requirements.
16. How We Share Information
We may share personal information with:
- Checkout providers.
- Payment processors.
- E-commerce tools.
- Print and fulfillment partners.
- Shipping carriers.
- Email marketing providers.
- Analytics providers.
- Advertising platforms, where applicable.
- Website hosting, security, backup, and technical service providers.
- Professional advisers, where needed.
- Legal or regulatory authorities, when required by law.
We do not sell your personal information as a standalone product.
17. International Data Transfers
Because Pixnugget may use global checkout, payment, print, shipping, analytics, email, and marketplace services, your information may be processed in countries other than your own.
Data protection laws may differ between countries. When we use third-party providers, we rely on their security, privacy, and data transfer practices to help protect personal information.
18. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information to:
- Complete orders.
- Provide customer support.
- Handle replacements or disputes.
- Maintain accounting and tax records.
- Manage newsletter subscriptions.
- Improve the website.
- Comply with legal obligations.
- Protect against fraud, abuse, or security issues.
Contact messages and support history may be kept for a reasonable period so we can respond to follow-up questions or order issues.
Newsletter information is kept until you unsubscribe or request deletion, unless we need to retain limited records for legal or administrative reasons.
19. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, email system, payment system, or data transmission method is completely secure. We cannot guarantee absolute security.
20. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information.
These may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your information in a portable format.
- Opt out of certain marketing communications.
- Opt out of certain cookies or tracking technologies where applicable.
To make a privacy request, contact us at [email protected].
We may need to verify your identity before responding to certain requests.
21. Email Marketing Choices
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at [email protected].
Even after unsubscribing from marketing emails, you may still receive transactional or support-related messages about orders, purchases, account activity, or customer service.
22. Cookie and Tracking Choices
You can manage cookies through your browser settings.
Where a cookie consent banner or consent tool is available, you can use it to manage non-essential cookies and tracking preferences.
Some third-party platforms may also provide their own opt-out tools or privacy settings.
23. Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information through the website, please contact us at [email protected] so we can review and delete the information where appropriate.
24. External Links
Our website may link to third-party websites, marketplaces, checkout providers, print platforms, social media pages, or digital download stores.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
Please review the privacy policy of any external platform before submitting personal information or making a purchase.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
26. Contact
For questions about this Privacy Policy, privacy requests, or personal information, contact us at:
Feedback form / [email protected]